by Nicholas Wolff, LCSW, BCD, TEP In the early nineties, the Air Force achieved a 60% drop in accidents after implementing a program called Crew Resource Management (CRM)training – which emphasizes the “human factor” skills of communication,situational awareness, decision-making and team performance . The pre-CRM cockpit featured a “ a traditionally rigid hierarchy with an autocratic captain and subservient flight crew. The cabin crew was not even considered part of the flying team. This tradition closely mirrored the maritime industry’s concept of the captain being “master of the ship.” Since adopting CRM, U.S. air disasters (not related to terrorism) have fallen from approximately 20 per year to one to two per year” ("Sustaining and Advancing Performance Improvements Achieved by CRM" Dynamics Research Corporation). Since that time, aviation professionals reached out to the medical/surgical field where CRM is gaining ground Medical, surgical and aviati
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